Refunds & Returns Policy

Overview

Our refund and returns policy is valid for 30 days. After 30 days from your purchase, we regret that we cannot provide a full refund or exchange.

To qualify for a return, your item must be unused and in the original condition as when received, including its original packaging.

Some items cannot be returned, such as:

  • Perishable goods (e.g., food, flowers)
  • Newspapers or magazines
  • Intimate or sanitary items
  • Hazardous materials
  • Flammable liquids or gases

Additional Non-returnable Items:

  • Gift cards
  • Downloadable software products
  • Certain health and personal care items

A receipt or proof of purchase is required for returns. Please do not send items back to the manufacturer.

Partial Refunds

Partial refunds may be issued in specific situations:

  • Books with obvious signs of use
  • CDs, DVDs, software, or similar items that have been opened
  • Items not in original condition, damaged, or missing parts due to factors outside our control
  • Items returned more than 30 days after delivery

Refunds

Upon receiving and inspecting your return, we will notify you via email of approval or rejection. If approved, your refund will be processed to your original payment method within a specified timeframe.

Late or Missing Refunds

If you have not received your refund, please:

  1. Double-check your bank account.
  2. Contact your credit card company, as processing delays may occur.
  3. Consult your bank for any pending processing times.

If you still have not received your refund after these steps, contact us at .

Sale Items

Refunds apply only to regular-priced items. Sale items are non-refundable.

Exchanges

We replace items only if they are defective or damaged. To initiate an exchange for the same product, email us at and send your item to: .

Gifts

If your item was marked as a gift and shipped directly to you, you will receive a gift credit for the return value. After receiving the returned item, we will mail a gift certificate to you.

If the item wasn’t marked as a gift during purchase, or was shipped to the gift giver for later delivery, the refund will be issued to the gift giver.

Shipping Returns

Return products to: .

Important Notes:

  • Return shipping costs are your responsibility and are non-refundable.
  • If a refund is granted, return shipping costs will be deducted.

Delivery times for exchanged items may vary based on your location.

For higher-value items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.

Need Help?

If you have questions or concerns about refunds and returns, contact us at .